Our studio policies.

Bookings & payments

• All classes must be booked in advance via our booking system.
• Classes can be booked using a membership, class pack or a single pay-as-you-go class.
• Class credits are non-transferable unless otherwise stated.
• All pricing and memberships are available on our pricing page.

Cancellations

• A 24-hour cancellation policy applies to all classes.
• Cancellations made within 24 hours of the class start time will result in the class being deducted.
• No-shows will be charged in full.
• Exceptions may be considered at management’s discretion.

Late arrivals

• Clients arriving more than 5 minutes late will not be permitted to join the class.
• Late arrivals will be marked as absent and the class will still be charged.
• This policy is in place to ensure safety and minimise disruption.

Waitlist

• If a class is full, you can join the waitlist.
• If a space becomes available, it will be offered automatically.
• Please cancel in advance if you can no longer attend.

Injuries & health

• Please tell your teacher about any injuries, medical conditions or pregnancy before class.
• BYRON Pilates instructors are not medical professionals and do not provide medical advice.
• Participation is at your own risk.

Studio etiquette

• Please arrive on time and be ready to start class promptly.
• Mobile phones must be silenced during class.
• Grip socks are required unless otherwise stated.
• Please respect other clients, teachers and the studio space.

Personal belongings

• BYRON Pilates is not responsible for lost or stolen items.
• Please keep personal belongings in the designated areas.

Instructor changes

• Teachers are subject to change without notice.
• Classes will always be covered by a qualified instructor.

Memberships & class packs

• Memberships require a minimum commitment of 3 months and renew automatically each month.
• 7 days’ notice is needed to cancel or pause a membership before the next billing date.
• Unused classes do not roll over unless specified.
• Class packs have an expiry date.

Refunds

• Classes, memberships and packs are non-refundable.
• Refunds or extensions are not guaranteed and are assessed case by case.

Photography & social media

• From time to time, photos or videos may be taken for marketing purposes.
• Please tell your instructor if you do not wish to appear in any content.

Policy updates

BYRON Pilates may update these policies at any time. The current policies are always available here and on our booking platform.